COMPANY INFORMATION

Ordering Info
Gen. Guidelines
Delivery Options
Return Policy
Samples
Terms & Discounts

Contact Info
Customer Service
Fed-X Shipment Tracking
UPS Shipment Tracking
Corporate Addresses & Phones
Corporate Email Directory
Corporate Phone Directory

  Rep Files
(CD password req'd)
Print a Blank Order Form
Price List
Discontinued Item Master
CD/Book Request Form
Website Orientation

The Import Collection
PANORAMA CITY, CA, CORPORATE HEADQUARTERS

Ordering Information

Ordering Guidelines
The minimum opening order is $500.00 and the re-order minimum is $300.00.  
Orders less than the minimum are subject to a $25.00 Service Charge. 
Items back ordered are shipped when available unless written cancellation is received. 
Back orders under $50.00 will not be shipped. Please reorder on your next order. 
All orders must be made according to minimum packs and multiples. 
Prices are subject to change.

Terms
Prepaid. Check or Money Order
MasterCard or Visa: Must provide Cardholder Name, Card #, Expiration Date, Street Address & Zip Code that Credit Card Company has on file for card being used.
Net 30 accounts require complete bank account information and (3) trade references.

Delivery Options
Standard delivery is within 3-6 weeks, depending on product availability. 
F.O.B. Panorama City, CA.
All orders are shipped by the most cost-efficient method (UPS, RPS or commercial truck) unless otherwise requested by the customer.

Return Policy
Photographs are only representative of approximate dimensions and general appearance characteristics. 
Breakage, shortages &/or defective claims of any nature must be reported in writing within ten days (10) days of receipt of shipment. 
Claims by phone are no longer acceptable. 
We will no longer accept returns that are due to variations in finish &/or color. Representatives are responsible to inform customers that, due to the inherent hand-crafted nature of the product, some flaws, discolorations, variations in finish, markings and indentations are to be expected, & cannot be basis for returns. 
Unauthorized returns due to the above, and/or excessive unwarranted returns, will negatively affect customer’s credit standing. 
The Import Collection will not under honor any returns 10 days after receipt of goods.
Returns will not be accepted under any condition unless written return authorization is granted.  Please call Customer Service for our RMA Fax Form.

BACK TO THE TOP

Samples
Orders for samples must be faxed or mailed.

Terms and Discounts
Special terms and discounts are available for high volume customers. Any special pricing or terms must be authorized in advance and will affect commission rates.

Customer Service
Due to the high volume of daily phone calls, we request that you fax or mail all customer inquiries and orders. Our hours are 8:30 a.m. to 5:00 p.m. Pacific Time.

Mailing/shipping address:
The Import Collection
7885 Nelson Road
Panorama City, CA  91402

Main Tel: 818.782.3060
Main Fax: 818.904.0584

David's Fax: 818.779.7901
Customer Service Fax: 818.989.8399
Customer Service Fax: 818.779.7958
Shipping Fax: 818.779.4745
Hours:  (8:30 a.m. to 5:00 p.m. Pacific Time)
Informational Website: www.importcollection.com
General Email: info@importcollection.com